First of all, what does MVP stand for? MVP means "minimum viable product". It's usually defined as the first version of a product release that exhibits the minimum functionality the target customer is willing to pay for. The MVP is aimed at the early adopter, NOT THE MAINSTREAM customer. At KENOVA we also refer to the MVP as the “early revenue strategy”.

The objective of the MVP is to build something at the lowest possible expense, but still offer enough value that the early adopter will pay for it. The skill is determining what this minimum value is.

Startups have a really hard time with this. Their first mistake is thinking that their first release, aka MVP, has to be “perfect”, “robust”, “bug free”, have all the bells and whistles, etc. This is the strategy of death and for the MVP nothing is further from the truth.

The first thing I try to get the startup to understand is the early adopter is very forgiving! They’re in it partly because it isn’t all the above, i.e., they see the MVP as solving a huge problem for them, it’s giving them an edge, it’s cutting edge and thus gives them bragging rights, etc. So the fact it doesn’t have the bells and whistles, some typos, has a bug here and there is not an issue for them.

In return for letting the early adopter have the privilege of paying for such an early version you’ll want to make sure you can get feedback from them. It’s especially important when paying signup isn’t growing sufficiently. That is to say, with the MVP you’ll want to establish metrics of a user’s interaction with your software. E.g., record when they registered for the free evaluation, when they signed up for the subscription, how often they login, when they unsubscribe, etc. This will help you to identify what you need to focus on.

We refer to these as bottleneck metrics. And as with manufacturing, you keep fixing the bottlenecks until you have a system that is flowing at capacity, i.e., achieving adequate growth.

But remember, the MVP = early adopter, not the mainstream customer. This animal is exactly the opposite. They do require a perfect product with all the bells and whistles. And if you did your job right with the early adopters you should be in a good position to give mainstream what they want.

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As a startup you have the unenviable distinction of having to be the master of all the “trades” required to build a startup. And unless you’ve built a startup before or you have a mentor or coach, you’re probably running around like a chicken with its head cut off trying to do everything yourself at once. In addition, a large portion of your money is being invested in the startup.

What this all adds up to is neglect. Neglect of your social life, neglect of your family, neglect of your friends and neglect of your nearest and dearest; your husband or wife, girlfriend or boyfriend. So Valentine’s Day is a great wakeup call to redeem yourself for your past transgressions. The good news is your redemption fits nicely into your budget.

As necessity is the mother of invention, lack of money is the creator of romance (I made up the last piece). Sure, any woman would like diamonds for Valentine’s Day, but what I’ve found is that a handmade card containing words from the heart is more valuable and helps a relation last longer than any diamond.

I learned this a number of years ago when my wife lost the diamond from her engagement ring. Although she wasn’t happy about it, I recall how much more upset she was when the ring I actually proposed with finally fell apart. You see, the ring I proposed with was one I made from leather. At the time I was still making layaway payments on the diamond ring I chose for her (by “chose” I mean the only ring with a diamond I could afford), so it wasn’t available to me on the date I wanted to propose, creating a need for the handmade version.

I’ve noticed when things are good and money is not an issue and I buy cards, flowers, and expensive chocolates, I don’t get anywhere near the response as I do when I make a card and share my own words. With my daughters it’s the same thing, even though they’re all under thirteen.

So if you’re a startup, a male and stressing about what you’re going to do for Valentine’s Day for your partner (partner in life that is), make a heartfelt card and get a takeout. Or even better, cook something yourself. If you’re a startup and a woman it’s even easier-takeout and a six pack (although a handmade card is still appreciated).

Remember this is a day to show your love, not waste your money.

(Disclaimer: My apologies to all the restaurants, jewelry and card stores, but this is a blog for technology startups and surviving on a shoestring budget.)
 

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Confucius was a Chinese thinker and philosipher around 550 BC. Although there isn't a great deal of written information of his actual body of works, he is well known for sayings like "Do not do to others what you do not want done to yourself". This inspired me to start a log of my own confucian principles, stemming from my experiences with my own startups, and other startups I work with. We'll be regulrly adding to this list:

  1. It doesn't matter what you, your friends or your partners think, it only matters what the customer thinks.
  2. Every area of the startup must be aligned with the Vision and Mission of the business. Regularly check for synchronization.
  3. Do not allow partners / employees to go rogue, i.e., go off on their own vision and missions…nip it in the bud.
  4. Make sure you have a clear marketing strategy for growth synchronized with a clear sales strategy to support it.
  5. Validate your business idea before spending your life or anyone elses life savings. In otherwords,it's all about the marketing stupid. Make sure there is a market for what you want to build.
  6. Start developing your marketing and marketing communication strategies as soon as you start building the product.
  7. Prime the sales funnel with customers BEFORE you have a product. This way sales hits the ground running.
  8. Make sure you understand investors before approaching them (see blog http://www.kenovatech.com/blog/?p=74 "The facts you should know before talking to investors")
  9. Present a strong story, not a feature.
  10. Understand the PROBLEM(s) you are solving, who you are solving them for before and how you're going to solve them before sharing your idea with too many people.
  11. Get a coach or mentor who's had plenty of experience with startups…they will accelerate your progress and prevent you from YEARS of spinning your wheels.
  12. Do not let your development team dictate what the product should do! Make sure they are clear what problems need to be solved and ensure they stay within those parameters.
  13. The software developers work for the startup, they are there to advise, suggest, brainstorm, recommend, manage and develop you application. The business must make the tough decisions.
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I’m a big fan of using simple chronological action lists to keep things moving and to make sure things get done, i.e., a bulleted list of things in priority order. Below I’m providing a quick reference tactical guide for startups of the things they should do and the order in which to do them. This list should be easily accessible and prominently displayed so items can be checked off for all to see. Please note that a number of items will need to be executed concurrently.

  1. Record your business idea as a story. Keep it in words your granny could understand.
  2. Identity your target customer. Who’s going to pay?
  3. Determine the market is big enough (investors typically need big markets)
  4. Clearly define the problem(s) you are solving
  5. Clearly define the solution(s) to solve the problem(s)
  6. Validate the idea
    1. Check with your target customers that you have identified a problem they would pay to have solved
    2. Check with your target customers that you have identified a solution they would buy
  7. Setup a landing page to share your idea with the world and capture email addresses, i.e., future potential customers
  8. Prime the sales pump – figure out how to reach out to target customers!! This is usually the toughest activity!
  9. If you need outside investment, be prepared!
    1. Develop the necessary investor materials, concept presentation system, etc.
    2. Understand how the investor thinks
  10. Minimum Viable Product
    1. While you are focusing on the marketing communication (point 8. above), define the MVP, i.e., the minimum functionality that your target customers would pay for.
    2. Understand that you are targetting the early adopter, who are a lot more forgiving than the mainstream market.
  11. Learn learn learn. Do everything you can to find out what your target customers really want and be prepared to adapt / iterate / pivot (pivot is the last resort when you're not getting traction).
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If you don't have a hobby anymore, you might be a startup.

 

 

Inpsired by Jeff Foxworthy "you might be a redneck if".
 

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With all the startups we’ve worked with, there’s one common denominator that holds them back, and that is focusing on the wrong thing at the wrong time. Specifically, they don’t put enough focus on strategic marketing, marcom (marketing communication, i.e., getting the word out) and sales. They generally tend to focus on the development of technology, which is a huge mistake, being that the technology they’re developing is actually a product of a marketing strategy.

When I refer to marketing strategy I’m referring to why you’re building what you’re building, who has the problem the software is solving and will they pay to solve it. In the post How To Start A Successful Hi-Tech Startup we discuss these issues in more detail.

I understand why this is the case, i.e., why startups tend to focus on the build; Strategic marketing is very hard, especially for the nascent entrepreneur; while focusing on building the technology is much easier and a lot more fun. But the fact is “build it and they will come” is a foolhardy approach to strategic marketing.

I can’t emphasis enough how important it is to focus on developing a strategic marketing plan before product development BEGINS. And be ready to solicit feedback from potential customers and change the product if you haven’t truly identified what they need. It’s very important to remember that only a fraction of successful businesses made their money on Plan A, so you need to be ready to adjust or even pivot as soon as necessary.

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If you believe the reason the sales for your startup are poor is because your target customers are stupid, you might be a startup.

(This one is for Eric Ries and Ash Maurya)

 

 

Inpsired by Jeff Foxworthy "you might be a redneck if".

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We've noticed how software companies, and software   developers   courting   hi-tech startups, are using phrases like Agile, Running Lean, Lean Startup, Scrum, Iterative, etc., quite liberally in their marketing material. These are very serious solutions to very big problems in our industry, so I just hope they're being used with integrity. Implementing these disciplines, or remedies, depending when they're implemented, will, if done by experienced practitioners, dramatically reduce the risk of failure.

As a 20+ year veteran developer, I know there is absolutely no better way than Agile Project Management (APM) to develop the best software possible. The same goes for Lean Startup for new initiatives. I also know that they are not easy to implement and it’s hard to get everyone on-board. So entrepreneurs beware.

After failing to convince numerous companies that APM is the way to go, KENOVA was born. Formed on the basis that it's an APM company that builds software technology and not a technology company that decided to use APM, the company has had zero failed projects. That shows you how good APM is. Not only that, the projects have always exceeded expectation…now I've gone and done it. But the point is, APM is a well proven model that out performs any waterfall based model any day. That's it, the gauntlet has been thrown for you PMIs and PMPs around the world…go ahead, bring it on.
 
But seriously, if you are considering a developer who claims to use an APM methodology: 1) make sure they can prove it, and 2) speak to three of their customers. My experience is, if the customers are not ecstatic about the process, there's a good chance the developer is not truly implementing APM.

I fell into APM completely by accident in the early 2000's. It's an interesting story actually…to me anyway. You see, after years of failed experiments / projects using waterfall based project management, I had come to the conclusion that as a project leader it's impossible to develop software without the project being late, over budget, low quality and, worst of all, didn't meet customer's expectations. 
 
This made me decide to leave the industry, feeling I'd done everything I could. This was huge for me because I love the hi-tech industry. I'm an engineer by trade and if I'm not building huge metal things then building software applications is the next best thing. (I always referred to software development as academic engineering.)

Anyway, there I was, walking up and down the bookshelves of a now defunct book store looking for "How to analyze your transferable skills for your next career" when I noticed a book titled something like "How to Use Lean Manufacturing Techniques In Software Development". I remember doing one of those moves where your head stays in place looking at the book while your legs keep walking until you almost fall on ya'bum. So, being a guy who has super dooper ADD, I completely forgot about my caree changing objective and grabbed this curious book. It turns out it was an early version of the Agile Project Management movement and when I read the intro. the heavens seemed to open up and shine a beam of light on me while a voice said "Don't leave the industry James, don't leave." Well actually it was "Can you please leave, the store is closing."

Needless to say, I immediately recognized this book was on to something and I devoured it and everything and anything APM. After practicing it for a number of projects / years I was even published by the Cuter Consortium and developed Syncromatic(R), the tool at the heart of KENOVA’s operations?

For those of you who consider yourself experienced APM practitioners, you should be saying to yourself "Hey, what happened to 'Individuals and interactions over processes and tools'?" If you're not asking that question, you may need to do some more reading on APM.

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If you don't remember what an IRA is for, you might be a startup. (US audiance only)

 

 

Inpsired by Jeff Foxworthy "you might be a redneck if".

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It's common for our startups to believe that budgets are only for established businesses with revenue / sales forecast. Fewer things are further from the truth. In actual fact, the less revenue and cash on-hand the greater the importance of budgets. We always advise our clients to begin a budget as soon as possible because it's easier to adapt the budget to changes to the business than to start a budget once a business is established.

So the question is why is a budget worth the time to maintain. The simple answer is if you don't manage a budget you can find yourself either in financial trouble in a hurry or find yourself incapable of making effective financial decisions, such as buying software tools, a new laptop, outsourcing, buying market research data, covering the cost of a pivot (more on this in other blogs), etc. When you manage a budget you can quickly see what can be cut out when cash is short.

Another very important benefit is to understand the length of your Runway. Runway is a term used by startups to represent how much time the company has left based on their burn rate and revenue plus cash in the bank (or available credit).

By starting a budget early you have the benefit of simplicity. We recommend using a spreadsheet application like Excel. Setup 3 tabs; Profit / Loss, Expenses and Revenue. So, respectively, these tabs represent; what money is available to you to use, the cost of running the startup and how much cash the company has / is getting. Track the numbers by the month. The Profit / Loss data will be determined by data contained under the Expenses and Revenue tabs.

Start with the expenses as this is usually the most complicated category. And start with the numbers for the last month. This gives you a baseline for the next 12 months. List all the outgoings, e.g., gas for car, standing bills (such as electricity), phone, internet, insurance, etc. If you have a lot of a particular category, such as networking events, use one line "Networking Events" and total them up. When you're happy with the list, copy all the values to the next 12 months. When you add additional monthly expenses, add them to the month they first apply then replicate them to the subsequent months.

Now move on to the Revenue tab. List the incoming revenue, whatever they are. Again do this for each month.

You build the Profit / Loss tab by displaying the total monthy expenses, the total revenue and show profit / loss as revenue minus expenses for each month. Also on this page include cash in the bank or line of credit and apply the P & L value for each month.

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If you don't remember the last time you used the word 'savings', you might be a startup.

 

 

Inpsired by Jeff Foxworthy "you might be a redneck if".
 

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Meetings drive business! Ineffective meetings can stall or even retard business. So if meetings are so important why do so few people not know how to manage them effectively?

Startups will have thousands of meetings while they’re building their business. Meetings to get team consensus, make team decisions, brainstorm and hatch new ideas, communicate concepts, solve problems, address emergencies, etc. So the sooner the startup learns how to have effective meetings, the quicker their company will move forward and thus the quicker it will grow.

Most people don’t like meetings; they often feel they are a waste of time. Unfortunately many are, but that’s not necessarily because of the subject matter, it’s often due to the way the meeting is conducted. Meetings should follow an agenda, with a conclusion for each agenda item. When conclusions are achieved people tend to be more positive about meetings.

In this posting we’re offering a basic formula for conducting effective and successful business meetings.

 

Meeting setup:

  1. Send out invitations / requests far in advance, at least a week if possible. This is the best way to get as many people attending as possible.
  2. If the meeting is urgent, e.g., you need a meeting within 24hrs, PHONE the required participants, don't email.
  3. In the invitation include the purpose of the meeting, e.g., “To brainstorm the new time machine widget”, “Define and discuss options for raising the Titanic”, “Kick-off meeting for next tradeshow”, “Planning for IBM takeover”, etc.
  4. Try to include an agenda. This helps people prepare; with data and mentally.
  5. If you don't have an idea for an agenda, make the first item in the agenda “Housing cleaning” and the second "Define agenda." (more on house cleaning later)
  6. Make sure the duration of the meeting is defined. 

 

Confirm meeting:

A day before the meeting send a reminder confirmation. CRM software usually does this automatically. Most calendars offer a reminder, so use this function if it’s available.

 

Conducting meetings:

  1. Always try to be a couple of minutes early if possible and try really hard not to be late.
  2. When you turn up to a meeting be awake, engaged and try to carry a smile, this will help set an example and a positive tone.
  3. Try to acknowledge everyone when you arrive at the meeting and exchange business cards if the meeting is with people outside of the startup.
  4. It’s always a good idea to share an interesting story or quick CLEAN joke to settle down any nerves.
  5. If things get heated always remain calm and propose a 5 minutes recess.

 

Meeting structure:

Effective meetings follow a structure and thus keep the meeting on point and moving forward. This is the structure we use at KENOVA. 

  1. If participants are not familiar with each other, introduce each one or ask them to quickly introduce themselves, e.g., “Hi, I’m John Smith, I work in accounting.” It’s always best if you start things off.
  2. Start with house cleaning issues, e.g., if the meeting is a standing meeting confirm the date and time of the next meeting and that everyone can attend.
  3. Quickly review the agenda, prioritize the items and ask if anyone wishes to add to it.
  4. Conduct the meeting by following the agenda.
  5. Make sure someone takes notes. We recommend taking bulleted notes with topic and conclusion, as opposed to traditional minutes / essay style.
  6. Make sure each agenda receives a conclusion. If the conversation goes off topic, make sure the discussion returns to the item for a final conclusion.
  7. If there is no actual conclusion, determine if the item should be readdressed in a follow up meeting
  8. If new topics arise, add them to the agenda.
  9. Make sure the meeting finishes on time.
  10. If one or more items of the agenda were not addressed:
    1. Propose a followup meeting.
    2. Unless one or more are time sensitive, in which case ask the attendees if they would want to extend the current meeting to address them.
  11. If a follow up meeting is necessary, be sure to schedule it before the end of the meeting while all attendees are present. This is the most reliable and efficient way to arrange the next meeting.
  12. Also, confirm the purpose of the follow up meeting and objectives.
  13. Finally, share the meeting notes with all the attendees. We use Syncromatic, but any sharing tool will work.

 

For further details, we’ve included the following document from the HR department at Vanderbilt University.
 

How to Conduct an Effective Meeting

 PURPOSE
• Identify the purpose and desired outcomes of the meeting.
• Determine if the meeting is necessary or if the issues can be addressed outside of a meeting.
• Should only use meetings for brainstorming, delivering information or gathering information.

PEOPLE
• Identify and invite only the necessary and appropriate people for the meeting.
• Make sure all attendees can contribute.
• Communicate the meeting’s purpose and desired outcomes to all attendees.
• Schedule guests who don’t need to be at the entire meeting, which can be an incentive to stay within the meeting’s time limits.

PREPARATION
• Organize meeting venue.
• Provide the agenda and any other supporting documentation (e.g. reports, handouts and spreadsheets) to the attendees at least 24 hours prior to the meeting time.
• Ensure the comfort, quietness and set-up of the space before the meeting.
• Provide water or other refreshments when possible.

AGENDA
• Include items to be discussed, and then for each item specify the person leading the discussion, the desired outcome, and the estimated time.
• Provide meeting evaluation time and documentation (if applicable).
• Limit number of items to a reasonable amount for the meeting’s timeframe
• Be realistic about the timeframe for each item.
• Schedule breaks periodically for longer meetings.

MEETING LEADER
• Designate a meeting leader who understands meeting principles, is familiar with the agenda and is a skilled facilitator.
• Rotate facilitators for regularly scheduled meetings.
• Open meeting with setting or reviewing ground rules and reviewing the agenda, making changes when appropriate.
• Clarify roles within the group.
• Maintain focus and keep meeting moving at comfortable pace.
• Cover one item at a time.
• Summarize discussion and recommendations at the end of each logical section.
• Make a note of any follow-up actions that can be resolved outside of the meeting and move on to next point.
• Manage discussion and encourage participation, even explicitly inviting everyone to participate.
• Use parking lot list for issues or questions that need to be dealt with outside of the meeting and review at end of meeting.
• Review issues discussed at the meeting and identify each actions step with those responsible for the step and the timeframe.
• Solicit agenda items for the next meeting.
• Review time and place for next meeting, if applicable.
• Lead evaluation discussion or collect written evaluations.
• Thank the attendees.

TIME
• Designate a timekeeper who will work with the meeting leader to keep the pace.
• Start and end on time, regardless of late attendees.
• Periodically check the time estimates for each item to see how close they were to the time actually spent.
• Allow flexibility in the schedule when the need arises.

GROUND RULES
• Request that all pagers and cell phones be turned to silent or vibrate.
• Establish a policy disallowing electronic communications during the meeting.
• Start and stop on time.
• Request that any pages or messages be returned outside of the meeting space.
• Determine that each participant’s opinion should be respected.
• Encourage participation and openness.
• Ask questions for clarity.
• Don’t interrupt.
• Be careful about tangents – stay focused.
• Invite and give meaningful feedback.
• Honor commitments.
• Be present.
• Talk about difficult topics within the team at the table.
• Give each other the benefit of the doubt.

MINUTES
• Designate a note-taker.
• Make detailed minutes when the record is important and simple lists of decisions made and actions to be taken (with responsible person identified) when the exact record is not as important.
• Capture key points for each item, highlight anything that will be deferred until a future meeting.
• Include timeframes for action steps.
• Include parking lot issues with follow up information.

EVALUATION
• Have each attendee evaluate the meeting, using a round-robin, written, or open discussion approach.
• Ask questions such as “what can we do better next time?” and “what parts of the meeting worked well?”

FOLLOW UP
• Return readable or typed minutes to attendees within 24 hours if possible (same day is even better).
• Be consistent with meeting habits.

Compiled by the HR Organizational Effectiveness Team

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If you look on the rack and see 15 hats, you might be a startup.

 

 

Inpsired by Jeff Foxworthy "you might be a redneck if".
 

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Starting a new business and making it successful is a huge undertaking and if most entrepreneurs really knew what they were getting them selves into, there’s a good chance they would never go ahead with it. Fortunately for the world, ignorance is bliss, otherwise we wouldn’t have many of the things we love and enjoy today. But this ignorance is why most startups fail and why the successful ones take much longer and more money than the startup forecast.

In this blog I’m providing the minimum first steps a hi-tech startup should follow in order to establish a solid foundation upon which it will build its business. The majority do not follow these steps and thus build products no one wants.

Step 1: The Idea
All startups begin with an idea. Not a vision or mission statement, but an idea usually hatched when the soon-to-be entrepreneur identifies a problem or gap in the market.

Step 2: Develop a One Page Business Plan
Until the entrepreneur writes down their idea, all they really have is a bunch of neurons running round her head. Until the idea is written down in a form that looks like a business, it will be really hard to attract partners and investors. So write down the idea ASAP.

Now, when the idea is written down, it needs to be kept to one page using the structure below. This is a very important exercise, as it forces the entrepreneur to be concise, thus making it easy to present their idea to other people. It also makes it easy to revise and share the idea as it evolves.
When KENOVA takes its clients through this process it uses a revised form of the Lean Canvas referenced by Ash Maurya in his book Running Lean. KENOVA’s version is based on a spreadsheet, where each item listed below has its own box.

Like all business plans, the OPBP is a best guess at what the business will look like in the future. In other words a business hypothesis that the startup will prove. Because, in reality, the OPBP is only a hypothesis waiting to be proven, you shouldn’t spend more than a few  hours completing it.

One Page Business Plan Structure:
1. Define the problem (see below)
2. Who is the target customer (see below)
3. Define the solution to the problem (see below)
4. Construct the unique value proposition (another blog posting)
5. Determine the channels to the customer (another blog posting)
6. Revenue streams (another blog posting)
7. Cost to build the business (another blog posting)
8. Key metrics for measuring progress (another blog posting)
9. What are the unfair advantages (another blog posting)
10. What is the size of your target market (another blog posting)
11. Team (another blog posting)
12. Advisory board (another blog posting)

Step 3: How Big is The Problem?
This is a crucial question to be answered before spending any money or other resources such as precious time that can never be reclaimed. A problem may well have been identified, but what if only 100 people in the world care about it enough to pay for it. Even if it’s a 1,000 or even 100,000 people, there may not be enough of a market to justify building a business. But understand also, with a target market as little as 1,000 customers, a small business could be had, known as a life style business (a business only capable of supporting the life style of the owner and a few employees). It’s important to understand this before progressing further, because in order to attract private investors you must have the potential to tap into a very large market, at least millions of dollars in annual sales.

Step 4: Vision / Idea Team or Advisory Board
If possible this step should be done before Step 3, as a team can help you interrogate a market from numerous angles much better than an individual. But, the Catch 22 is that you don’t want to waste yours or anyone else’s time until the idea has been validated, especially if you have a new idea every day. So that’s why this step is sequenced after Step 3.

No matter what one calls it, i.e., Vision Team, Idea Team, Advisory Board, one should look to start building a team as soon as possible to accelerate the project. There are many benefits to this exercise, such as identifying future partners, a core from which to build a network, potential investors, hone the entrepreneur’s team building and management skills, etc.

At this stage though, a team will help to form the vision and mission for the company. They will broaden the horizon and possibly turn a $1,000,000 potential into a $1,000,000,000 potential…why not, it happens all the time.

Step 5: Clearly Define the Target Customer or Customers
Make sure you know who the customer is. This is the person who pays for the product or service. Don’t confuse the user with the customer. They are often the same person, but don’t make that assumption. The reason this is important is because you have to appeal to both the user and customer, which usually requires two different messages, i.e., 2 different business value propositions. For example, think of kid’s cereal, the message to the “user” (the kid) would be very different than the message to the customer (the parent). Also, be prepared for the fact there may be multiple customers, which means you need multiple OPBPs.

Step 6: Define and Validate Your Solution
At this stage, where the problem(s) and the target customer(s) have been identified, the startup is NOW ready to envision and speculate the solution. For example, if the startup doesn’t thoroughly understand the problem, how can they expect to truly provide a solution? And it’s essential to understand the target customer and user to be sure the solution is appropriate. For example, if your user is a retired senior, you wouldn’t want to build a phone app. Also, the senior might be the user, but their kids are probably the customer.

When building the solution, first build a minimum viable product (a solution with the least amount of investment of time and money that is sufficient for the early adopter to use). A startup is all about learning, finidng out what  the customer wants, so early feedback is crucial!! At this stage we don’t mind a few bugs or complaints, as long as people want to use it. In fact, if we get a lot of RFC (requests for change), we probably have a lot of engaged users, which is a very good sign.

Step 7: Revenue Stream – How Will The Business Make Money
During an investor presentation, the most common question put to the startup by investors is "How is the business going to make money?". I'm always amazed how many startups are unable to give a straightforward answer to such a fundamental question. How can someone ask for an investment if they have no idea how the investor will make money? It's OK to not have all the answers, it's a startup after all, but the startup must have a sense of where the revenue is going to come from and some idea of the potential amount.

 

In concluion, if you follow the steps above, this business sequencing, you’re way ahead of the majority of startups and will greatly increase your odds of success. Also, investors will see you as a lower risk than other potential investments, which may be enough for you to get their dough.
 

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If your name is in every box of the company org chart, you might be a startup.

 

 

Inpsired by Jeff Foxworthy "you might be a redneck if".
 

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  At KENOVA we use the phrase 'business sequencing' to describe the process of executing business activities in the correct order. So, if you need to offer equity to investors, partners, employees, etc., one of the first business activities in your sequence is to establish a legal business entity. The question is, what form should you use? The following blog is written by contributing blogger Carl Kemph of the Law Offices of Carleton R. Kemph.

Presently, there are the following formats available to a startup business:

“C” corporation – This is the “basic” form of corporation commonly utilized by public companies listed on stock exchanges.  It provides some degree of insulation from personal liability and is subject to federal “double taxation” – i.e., profits are taxed at the corporate level and dividends to shareholders are again taxed as income.

“S” corporation – This is an option that can be elected subject to certain conditions.  It provides some degree of insulation from personal liability but reduces or eliminates “double taxation”.

Partnership – General partnerships provide no insulation from personal liability.  Limited Partnerships provide insulation from personal liability for certain “limited”) partners who are generally investors with no management role.  Under certain conditions, the “general” partner(s) can be incorporated, largely eliminating exposure to personal liability.  Generally speaking, partnerships are not subject to multiple levels of taxation.

Sole Proprietorship – this is simply opening a business as an individual.  It affords no insulation from personal liability and there is no exposure to double taxation.

Limited Liability Company/Partnership – this is the most recently form of entity, created state-by-state and now dating back decades.  The essential purpose of the LLC is to afford an entity that insulates against personal liability, has a single level of taxation and profoundly simplifies the ongoing entity requirements.

 

For most of the twentieth century, startup enterprises were compelled to choose between avoiding personal financial liability on the one hand and federal income tax advantages on the other.  By this we mean that the Internal Revenue Code enforced a policy imposing a second tier of taxation on entities insulating principals from personal liability.  The LLC format was specifically designed and implemented to blend insulation from personal liability with a single tier structure.  Additionally, the state statutes that created these entities did away with much of the obsolete housekeeping and maintenance required by the corporate format.

Compared with corporations, LLC’s are structurally quite similar.  In lieu of shareholders LLC’s are owned by “members”.  In lieu of stock they issue interests, which can be certificated just like shares in a corporation.  There are managers rather than a board of directors, and there is no need for officers such as a president, vice president, secretary and treasurer.  LLC’s can be governed via an “operating agreement”, which serves much as a partnership agreement governs partnerships.  Routine management, equity calls, distributions and transfers of interest are governed in much the same manner as a shareholders agreement governs a corporation.  In terms of ongoing entity housekeeping, LLC’s are more similar to a partnership, and typically impose no obligation to hold annual meetings, elect a board, install officers and so on.

Finally, while “Wall Street” does have a historical predisposition favoring the corporate format in the context of a public offering, many states have statutes that are extremely accommodating regarding merger-conversion from LLC to corporation when the situation becomes ripe.

Bottom line: In our view this format offers protection, federal tax efficiency and simplicity in the legal formalities surrounding attendance to routine operation of the entity.

 

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* This article provides a generic overview as a beginning point for selecting the entity format you deem desirable for formation of a company through which to start your business.  The foregoing does not constitute legal or any other advice, and you cannot rely upon it as such.  Complete counseling in this area requires extensive discussion and analysis of specific circumstances, objectives and the like, in consultation with an appropriate group of advisors having the necessary specialties, and who are licensed in the germane jurisdictions.

Law Offices of Carleton R. Kemph
~ Counselor at Law ~
Business • Real Estate • Property Tax Appeals 

Voice:  908-621-1110
Text:   908-621-1120
Fax:  908-636-2376
 
6 Hampshire Court
Springfield, NJ 07081
 
 

 

 

 



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If you are busier than you have ever been in your life and you are not making any money, you might be a startup.

     

    Inpsired by Jeff Foxworthy "you might be a redneck if".

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    I recall in my early entrepreneurial days reading that entrepreneurs were special individuals with a never say die attitude and an unwavering belief in their idea. Captain Kirk always appeared in my mind’s eye. Today I realize these are the traits of many failed startups.

    Entrepreneurs are definitely special people. They generally see things other people don't, especially opportunity. That is to say, where most people would be satisfied to simply complain about a problem or ignore someone else’s complaint about a problem, the entrepreneur inherently sees this as an opportunity and runs with it, i.e., decides to build a company around it.

    But this is where the "old school" entrepreneur gets snagged. They convince themselves they've unearthed an unsolved problem, write a business plan, supported by numbers they've found to valid their idea, spend months raising money, while burning through their own money and money from friends and family. Eventually they find an angel to invest. They convince everyone that although sales are slow they're on track for the main stream market, the real money. They are unwavering in their belief in the idea and will not quit, because that's what loses do. They refuse to hear that their baby is actually ugly (translation: their idea is not a sustainable business model) and continue to burn through the money until they fly the plane into the mountain.

    I've learned that the true, i.e., successful, entrepreneur is actually someone who a) is the first one to point out that their baby is ugly and b) makes this statement as soon as possible. The true entrepreneur is also disciplined enough to get to this point without burning through investor dollars and has other incremental ideas of making the business grow or has a full blown pivot in mind (new business idea.)

    We are currently going through this with one of our client/partners. The company came to us with the product largely built so all we had to do was apply the finishing touches and bring it to market. Sales have been very sluggish; none of the forecast has been met. So KENOVA proposed a market survey of the main problems solved by the software to understand their level of importance in the eyes of the target market. The results were very disappointing, only 29% of interviewees said that the software was addressing problems they cared about.

    This explained the sluggish sales and also told us that the product was still at the early adopter stage so we were facing the chasm to the main stream. The founder is facing the fact that their baby is ugly and they need to make changes – more on this in the future.

    So it’s crucial as an entrepreneur to not give up at the first sign of trouble, however, it’s also crucial for the entrepreneur not to persevere to death.

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    If you find yourself pitching at a funeral, you might be a startup.

     

     

    Inpsired by Jeff Foxworthy "you might be a redneck if".

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    I recently attended the NJ Tech Meetup (http://www.meetup.com/njtech/) event at Howe Center – Stevens Institute of Technology, NJ, where the topic was Angel Investing Secrets. The speaker, Fabrice Grinda, was excellent. Unfortunately I think a lot of what he said may have been hard for the young entrepreneur to follow, based on the discussions I had after the event. The investors and veteran entrepreneurs, on the other hand were easy to spot due to their head nodding and audible confirmations…myself included.

    Fabrice made the point that he will not invest in the "lone wolf entrepreneur", a.k.a. solopreneur, unless there was some extraordinary justification. But rather looks to invest in a 2 to 3 co-founder startup., which is the norm for angels. What was interesting to me was how this escaped the solopreneurs, that approached me after the presentation looking for funding. So I thought I should do a quick blog to reinforce this point.

    I have pointed out in previous postings that investors are risk managers, so when they see a deal (a startup looking for investment) they use a physical or mental checklist to eliminate the opportunities. For example, Fabrice, referred to above, uses a 9 point checklist. Common to all lists is The Team. A solopreneur is not a team, so is considered an extremely high risk. Thus, if the first item in the checklist is "team validation" and there isn't one, then the investor won't continue down their list, they'll simply move on to the next deal.
     
    So what do you do about this?
     
    If you are a solepreneur and you need outside investment, your first activity is to sketch out a basic Org Chart (a diagram that identifies the roles/responsibilities within a company, starting or ending with the CEO / President). At the beginning your name will be assigned to every position, but what this will do is help you to identify who you need to bring in as co-founder. My first tip is DO NOT MAKE IT A CLONE OF YOU!!! E.g., if you're technical, such as a programmer, DO NOT bring in another programmer! Bring in someone who gets your idea, is passionate about it, but has other skils, such as marketing and sales. With two or more of you each representing different roles, especially with prior experience in those roles, you are becoming investment material.

    How do you build a team without revenue to pay for it?
     
    Investors are smart people. They know that a startup doesn't have the money for a staff, but they do need to see a Team. This means the people on your team do not have to be on the payroll. But, if they are crucial to the success of the startup, they need to be committed to joining the company once it's able to compensate them. BTW, I deliberately use the term compensate and not pay, because everyone's situation is different, so you'll WANT to negotiate separately with each member of the team. E.g., some people may be able to accept 100% equity for the commitment to you. Some may want a 50-50 mix of equity and cash, and so on.
     
    The Team is important for various reasons:
     
    Again, investors are smart people. They understand how hard it is to build a team and attract people when you only have a dream, a wing and a prayer to offer. So having a team is a sort of right of passage in that if you're capable of assembling a group of people, you must have a decent idea, you must be a people person or at least a person people trust, which are all good attributes for growing a business.

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    If you don't know that next monday is a holiday, you might be a startup.

     

     

    Inpsired by Jeff Foxworthy "you might be a redneck if".

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    Startups have a million diverse things to do to keep their vision moving forward. One minute they're paying bills, next minute they're buying technology, then they're on the phone selling, then operations, finance, writing a blog, Twittering, Facebooking, cleaning the "office" so on and so on. So it's no wonder there's a phrase out there "right action, right now", which simply means right now there is always one thing that's the highest priority. Ergo it needs to be done right now.

    I often get a client-partner on the phone in a tizzy because they have a million things that need to be done and, according to them, they all have to be done right now, apparently simultaneously. I always find this a little amusing because unless they also exist in a parallel universe they're going to be disappointed. And so at some point they come to the realization that they're not Captain Kirk and start to doubt themsleves and their abailit to bring their dream to life. Every entrepreneur goes through this at some point.

    If you find yourself there from time to time stop beating yourself up. If you have a brain you can do this, you just need the tools to help you.

    I learned this about 15 years ago during my first startup experience. I had become COO with many hats and feeling that I wasn't doing a very good job when wearing any of them. I was working 12 to 16 hour days, 6 to 7 days a week. I had grown so used to being a pinball bouncing from one thing to another that it didn't occur to me that this was something that needed to be addressed. Then I read a short story about Charles Schwab and how he paid $25,000 for an idea which made him the best known steel man in the world. (That's a decent sum today, right, but that was back in the early 1900s!)

    When Charles asked how to get more done with his time, the idea his consultant gave him was this: "Write down the most important tasks you have to do tomorrow and number them in the order of their importance. When you arrive in the morning, begin at once on number 1 and stay on it until it is completed. Recheck your priorities; then begin with number 2. If any task takes all day, never mind. Stick with it as long as it is the most important one. If you don't finish them all, you probably couldn't do so with any other method, and without some system you would probably not even decide which one was the most important. Make this a habit every working day. When it works for you teach it to others. Try it as long as you like. Then send me a check for what you think it is worth." Several weeks later Charles sent the check.

    I took this theme and gave it a 20th century spin. What I did was start with an electronic list of things that needed to be done, e.g., call prospects, test software, arrange meetings, etc. I then broke the document into 2 parts; part 1 is "Things I must do today: (put date here)"; part 2 is "Backlog" of things to do some time in the future. Part 1 never exceeds on page, part 2 always starts on the second page, and can grow to many pages.

    I then print out page 1, i.e., "Things I need to do today: (date)". During the day I cross out the things I've done and make comments on the sheet of new things that pop up. At the end of every day or every other day, I edit the electronic document. I start by removing the things I've completed. I then add the new things that popped up and prioritize them on page 1. Page 1 becomes a mix of new things that came up and things from the backlog. I then print page 1 again ready for the next day.

    The benefits of doing this are tremendous. For example, when I get to my desk in the morning I hit the ground running, i.e., I never have to waste time trying to decide what I should be working on. I rarely, if ever, wake up in the middle of the night anymore because I forgot something. I don't spend any where near as much time at the office as I used to, but I am much, much more effective. And now with kids I can easily find some time for them.

    If you're in a startup, I urge you to try this out for 28 days (that's how long it takes to create a habit.)

    Tip regarding priorities:
    Sometimes, you get so subjective, so lost in the quagmire of daily things you lose connection with what is truly a priority. Third-party enter stage left. Find someone you can sit down with and run through your lists. In just a few minutes you'll find the priorities come leaping out at you. My wife is great for this activity.

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    If you know that seed money has nothing to do with farming, you might be a startup.

     

     

    Inpsired by Jeff Foxworthy "you might be a redneck if".

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    Let’s say you’re a budding entrepreneur and you have an idea that you “know” and believe in your heart-of-hearts is the next FaceBook, Twitter or Google. And you know that you don’t have enough funds to bring your idea to market. So you think “Ah ha, I’ll raise the funds. There’s billions of investor dollars out there and I read of projects being funded all the time.” Great, that’s music to our ears and what this country is based on. But before you go rushing off to meet investors, please familiarize yourself with these facts:

    1. Question: Why does an entrepreneur seek investment? Answer: To accelerate the growth of the startup. It is important to understand this when raising capital. Which means investors will want to know what you're going to spend their money on and how that will accelerate growth.
    2. Investors only invest in scalable businesses. They're not looking to invest in a mom and pop business or business that are hard to scale up or life-style business. For example consulting is difficult to scale up with any sort of speed.
    3. You must invest money in your own project. If you have not invested money in your project, why would anyone else? I.e., if you’re not prepared to take the risk why should they?
    4. Investors expect you to have skin in the game, which does not include lost income or sweat-equity, as these are expected from you. Investors want to know you have cash in the business too and that you’ll hurt as much, if not more than them if the business fails or you decide to take a job. (Contact KENOVA about their Concept Presentation System.)
    5. There are a million great money making ideas out there, but what investors want are great businesses to invest in, i.e., they don't generally invest in ideas alone. So present a business, not just an idea.
    6. Investors want a good exit strategy, i.e., they want their money to grow and grow big.
    7. The earlier the investment money, the greater the risk to the investor so the greater the piece of the company you’ll have to be prepared to give up.
    8. Investors are looking to do some good with their money, so they’re not going to bet on a losing horse. Even philanthropic investors want to invest in a viable business, i.e., they may not be motivated by an exit strategy, but they want their investment to do something positive, which it won’t if the business is no good.
    9. If your idea is your “baby” and you don't intend to sell it, don’t bother trying to raise capital. Investors are looking for a big exit strategy, which they won't get if you're not prepared to sell. Note: I know you're thinking of Bill Gates and Microsoft, Google, Facebook et al, i.e., they didn't sell. But the point is, they were prepared to and they were lucky that their big payout is an an annuity. So in other words, you need to be open and flexible with your exit strategy.
    10. You need to be prepared to give up more equity than you keep. You won't get investors if you intent to keep 90% of the business.
    11. It’s better to own 10% of a success, than 90% of failure…trust us on this!
    12. Do not approach an investor half cocked, i.e., unprepared. You generally just get one bite at the apple, so if you don’t present your best case, you’ll probably never get the investment.
    13. Always remember, you are one of millions of entrepreneurs with a great idea looking for funding.
    14. The best approach is to make sure your intro paragraph, presentations, executive summaries and business plans are clear, concise and to the point. Don’t pad with fluff or use boiler plate paragraphs from a purchased business plan. Investors are very busy people, they want to invest, so make it easy to find the good stuff.
    15. Investors are in the game of risk. Which means they don’t really read business plans, i.e., they tend to flick through them looking for facts, pieces of information they need and prove that you’ve done your due diligence. So make it easy for them to find what they're looking for. Try and put your self in their shoes.
    16. The executive summary should be pages 1 and 2 pages of the business plan. If structured well, these two pages can get you the investment you’re looking for.
    17. When presenting to an investor, make sure you told them how the business will generate revenue and why you need the money. If they ask you these questions after you're presentation, you may have failed to impress them.
    18. Even worse than above, they didn't understand your business value proposition and have to ask you to explain again.
    19. Investors invest in great teams, i.e., hi-tech investments are a "team play". The idea needs to be compelling, but it doesn't matter how compelling it is if the team is weak. A good team is smart, creative, experienced, has integrity and is eager to learn.
    20. If your idea is unique you have to validate it, i.e., prove to the investor that these is a market ready to buy. The risk for the investor is the cost of educating the market to buy your idea.
    21. If the idea is not unique, i.e., there are competitors or alternatives, then you have the benefit of a validated idea, but your challenge is to convince the investor why you are different and thus why you would attract customers.
    22. Most successful businesses didn't make their money on “plan A”, i.e., the first idea, they typically had to pivot and so their money is usually made on Plan B or C.
    23. Bank loans and government business loans are secured loans, i.e., you have to provide some sort of asset to get the loan, like property.
    24. A Catch 22 with bank loans is that investors don't like to see them on the books, i.e., they're concerned their investment will be used to pay off the loan as opposed to growing the business. If you have a loan, provide some sort of assurance to the investor that you will not simply use their money to pay off the loan.
    25. The likelihood of someone giving you money solely on the basis that you are convinced you have a winning idea is very rare! Why? Because the road to success is thwart with a million problems and the investor knows this. You need to provide more than an idea and you especially need to show that you can pull it off.
    26. Teams need to prove they can exit and are prepared to pivot if they have to.
    27. Angels used to only be high net-worth individuals like doctors, lawyers or people with inherited wealth. Angles have evolved into institutions, successful business people and super angels (group of angels).
    28. Raising money is a full-time temporary job. You have to prepare, seek, reach and present. Preparation is very important as I've indicated above. Seeking investors takes time, they're hard to find, e.g., there's no investor club where they hang out. Then you have to approach them, schedule a meeting to present your idea then get yourself to the venue.
    29. In relation to the previous point, consider the fact that raising money means you're probably not spending time on the business. So make sure you ask yourself whether you should be raising money now.
    30. Make sure you are raising enough money so you don't have to raise more money in 6 months. Investors want you working ON the business, not on the fund raising circuit. 12 to 18 months is a good duration to cover / plan for.
    31. Make sure the investor is a good match for your company / project. E.g., if the investor has only ever invested in say bio-tech, they're probably not a good fit if you have a hi-tech project. So make sure you do your homework, they will appreciate it.
    32. Don't be afraid to ask the investor if she knows of another investor that might be interested in your project. Investors are usually very amiable and willing to help…as long as they feel your project and company is a worthy investment.
    33. You must show that you are teachable and prepared to take advice and criticism. Don't take it personally, they're just trying to help.
    34. You must be prepared to pivot, i.e., change direction with one foot in the current technology, if the idea isn't working. In other words, don't be so married to the initial idea that you won't try something else to make the COMPANY successful.
    35. The amount you are looking to raise must be determined by facts and not a wild guess. If you can't clearly demonstrate where the money is going to be spent and why, the investor will not feel confident that his money is going to be properly utilized. This is very important for you to know also, because if you are asking too much too soon you may be giving away the farm. Your goal should be to build up value in the business as quickly and cheaply as possible. Because the greater your valuation, the less you'll have to give up for more money.
    36. Be confident, but not arrogant. Afterall, you're giving the investor the chance of a lifetime…sort of.
    37. Be easy to get along with. Be cooperative. When the investor meets you one of the questions running through their head is, will it be a nightmare having meetings with this person every month? If they believe every meeting will be a fight, the likelihood of them investing is low.

    (as more facts come to mind we'll keep adding to this list)  

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    In this blog I’m simply illustrating the basic stages of funding a project, where the funds come from and when. Funds come in stages known as series and rounds. The funds are also referred to as internal or external. Internal refers to your initial and subsequent investments, and monies from friends, families and fanatics. External monies are monies from angels, VCs, banks, etc. Seed round – Entrepreneur invests own money and monies from friends, family members and fanatics to get ball rolling. Grants and philanthropic donors / investors are also an option (say $10k to $50k) Series A – Version 1 of product, secured bank / SBA loan, angel and early stage venture capitalist (say $50k to $1mm, yr 1 to yr 2) Series B – Version 2.x plus of product, expanding product line or had to pivot, VC funding, strategic partners, various rounds ($1mm plus, yr 2 to yr 4) Series C – Venture capitalist, strategic partners, company is mature, multiple products, significant growth strategies ($50mm to you name the figure) Note: Some things are excluded from above, such as incubators, which will be addressed in future blogs.

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    If you're looking to raise seed funds for your start-up, you need to create the appropriate business plan for this audience, as mentioned in part 1 on this topic.

    This second level of business plan would be a 3 to 5 pager but updated and expanded with what you've learned. I.e., clearly explain the problem you are solving, how you intend to solve it, the value proposition, who your customers will be, the channels to them, how you’re going to make money, what you expect the costs to be, your bio and your next 5 activities to keep the project moving forward. You don't want to do the 30 to 50 pager because it will confuse, "scare" and generally put off the potential investor.

    Raising money from more professional sources, such as angels, venture capitalists, banks or other institutions, requires different levels of plans, as they will respond more favorably to your business opportunity if the plan is written to their needs. A bank, for example, requires the big jobbie with detailed financials, forecasts, etc ., whereas the angel and VC look less at the numbers and more at the team and it's ability to execute and if the idea is validated (i.e., has paying customers.

    As an "anchor investor", KENOVA will accept the one pager described above, but if that’s not sufficient it will take the entrepreneur through its One Page Business Plan strategy (see below). Whereas the angel  may be happy with a “napkin idea” level plan, but usually they want a document that clearly articulates the investment opportunity. If the project and the opportunity are clearly understandable, the 3 to 5 pager can suffice – it depends on the angel. For example, I know of projects that have been offered funding solely on the basis of a PowerPoint presentation. Just think what if this CEO had spent months writing a 30 to 50 page business plan document, just to find out that they were able to raise the funds with a presentation that only took 12 hours to develop.

    Venture capitalists and angels range from “I haven’t read a plan in 10 years” to “We expect to receive a fully fleshed out 30 page value proposition with projections and full financial disclosure”. So ask the investor what kind of plan they would like before spending too much time writing one. For example, I once asked a VC if they had a business plan format they prefer that my clients could follow. They said no, we take them how they come. I then asked how would you like KENOVA to present deals them. To cut a longer story short, they were more interested in receiving a paragraph in an email or an executive summary and if they wanted more, they’d like a “slide deck” (I’ll be talking about slide decks in a future blog), and only expected a business plan to confirm that the entrepreneur had done her due diligence.

    Earlier I mentioned KENOVA’s One Page Business Plan strategy. What this is is a process of identifying the business hypothesis from the problem being solved through to defining a team and an advisory board. It’s an 11 point process that is arguably the most important activity the entrepreneur must do and do before spending any time or money on anything else. For more details please see One Page Business Plan in KENOVA’s Services. So there you have it. Yes, you need a business plan, but there are a number of different levels, dictated by the intended audience. Also, think of a plan this way – a business plan should be a living referential document that should evolve as the business evolves. And as the business is evolving, the intended audiences will evolve, generally requiring a more sophisticated document. And finally, it is crucial that whatever the format of the plan, whoever the target audience is, as a minimum the plan must clearly define the problem or need identified, how the business intends to solve the problem or fulfill the need and how this will be achieved profitably.  

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    If you have a vested interest in issues relating to entrepreneurs, start-ups and early stage businesses that we have not yet addressed, please post a comment below explaining the issue and we’ll create a posting for you.

    We have many blog titles in the works, but we’ll address requests first…please help us to help you.

    Cheers.

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    I read a lot of debate about whether the entrepreneur of a startup should spend the time to write a business plan or not. Well, the answer is both yes and no. I hear the groans, but bear with me.

    Before we go into the reason for my answer, let’s consider what a business plan is for. It’s for 2 basic reasons; Reason one is to get your business idea down on paper, while reason two is to share your idea with people you’d like to involve in the project. KENOVA’s ideology involves a third reason that I will explain in Part 2 of this blog topic, see One Page Business Plan strategy.

    So why do I say “no” to the question? What I’m saying “no” to is not the concept of a business plan, but the traditional understanding of a business plan. That is to say, I’m saying no to the 50 pager, 3 month mammoth of a document explaining the value proposition, vision, mission, values, sales forecasts, marketing strategies, team members, financials, board members, pre-market research, competitive analysis, so on and so on. That sort of plan is reserved for merger and acquisition or securing business loans.

    In other words, yes, you must have a business plan, but there are different types or levels of plans for different audiences. If you’re the audience, a one page document is sufficient to get you started. This one pager will explain the idea, why you think it will make money, how it will make money and your next 5 action items to move your project along. You can add a vision and a mission if you like, but don’t spend more than 15 minutes, as they will change as your project develops and evolves. When it’s done, print it out and hang it near your work area so you see it daily.

    If you wish to attract people to your project, you’ll want a plan that’s a little more fleshed out than the one pager and needs to clearly explain the problem you are solving, how you intend to solve it, the value proposition, who your customers will be, the channels to them, how you’re going to make money, what you expect the costs to be, your bio and your next 5 activities to keep the project moving forward. Please see my next posting "Should you write a business plan? – Part 2" for a discussion on the other level of business plans needed.  

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    I meet a lot of entrepreneurs eager for us to convert their idea and vision into an software application and thus start the money machine rolling. They're convinced there's nothing quite like their idea on the market and they're chomping at the bit to get it built and released. Build and they will come is the mantra. You may be one of these people. You have an idea, you're convinced it's a winning "no brainer" and all you need to do is find the cheapest developer to build it for you. If this is you, don't worry you're not alone and the other good news is you're reading this post, so you can be saved.

    The objective of this blog is to convince you to stop, look and listen. Remember that phrase from when you were a kid? It isn't just for crossing the road, it's great advice for the entrepreneur, the startup, the early stage company all the way to the Fortune 100 companies…yes, even the Fortune 100 companies need to stop, look and listen when it comes to a new business proposition.

    When I say "stop, look and listen" what I'm saying is you have to validate your idea before spending any time and money, especially other people's. What do I mean by "validate your idea"? In short, you need to make sure there's a bunch of people eager to part with their cash to solve a problem, to the extent that you can build a business around it!!

    This doesn’t start with looking for a developer (and remember, I am one). It's not even to think about the solution at all. Your first step is to consider the PROBLEM(s) you're trying to solve. In fact, the top three or more problems you're trying to solve. The following steps are expertly defined by Ash Maurya in his book Running Lean. We highly recommend this book to entrepreneurs, startups and early stage companies where technology is the revenue generator. Our services include many of Ash's practices.

    So how do you go about validating your idea? You have to start with the problem you are solving. Once you have done this, you must get out of your office and into the field to ask people what they think about the problems and are they a must-have in terms of a solution.

    Remember the dot com bubble? Remember the myriad headlines of billions of dollars being thrown at internet projects? And remember that most of them died? That wouldn't have happened if investors had been able to ask “what are the top three problems you are solving?” and make sure the company could validate them.

    I’ll warn you now, this is hard! I mean really hard and you can't do it alone…well I can't anyway. For example, I'm pretty good at helping our clients identify the problems they want to solve. But I recently needed someone to help me identify the top problems my company, KENOVA Technologies, is solving. So when you do this exercise, work with someone that's in an objective position and make it clear that you need to identify the problems and to bring you back to this theme when you wonder off into the solution, reasons, justifications, etc.. So make the point with your colleague that your only objective is to define the top 3 problems and nothing else.

    The next step is to identify the customers, i.e., the people who would be willing and able to PAY to have one or more of your top three problems solved. Again it’s better to include other people, and at least one person who understands the industry that has the problem(s) you're trying to solve. E.g., if the problems are in education, find someone with experience in teaching.

    Now that you have the problem and the customer identified, it’s time to learn if your hypothesis is correct. In other words interview prospective customers and ask them to rate your problems in terms of a solution: “must-have”, “nice-to-have” and “don’t-care”. You’re looking for at least one must-have response from at least 60% of your interviewees to claim your hypothesis has been validated. If you can find 5 to 10 candidates that represent the customer well, then you can move on to the next step, otherwise 20 to 30 interviews would be appropriate.

    By the way; keep the interviews to 20 mins; ask them how they are solving the problem(s) today; can you follow up with them and do they know anyone else you can interview.

    With the problem validated, you can now justify spending some more time and if necessary some money on your idea. What you need to do now is define the solutions to the three plus problems. This is the time you would want to involve a developer. In regards to developers, they should be able to brainstorm with you to define the solution. This would also be the time to develop a prototype or what KENOVA calls a Concept Presentation System. Armed with the solution, a Concept Presentation System and an idea of the price you want to charge, go back to the people you interviewed before and ask them to rate your solution (use the same criteria as the Problem Interview) and give you feedback on the pricing.

    Continue these 2 basic steps; problem and solution interviews until you formulate a validated hypothesis, i.e., 60+% must-have response.

    If you do this, you’re in the minority. That is to say, the most startups just don't do this. Therefore you’re ahead of the majority and will have a much greater chance of successes! This will also make it easier to attract partners and investors.

    These are the foundation steps for a successful startup project; my other blogs build on this basic approach.

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    Recently we heard, or read, that  the book “Crossing The Chasm” by Geoffrey A. Moore’s was redundant in today’s on-line world. We disagree!

    A bit of history; In 1991 Geoffrey A. Moore wrote a revolutionary book called “Crossing The Chasm”. Well, it was revolutionary for us techies trying to peddle our wares and when I say “revolutionary”, I mean from a technology perspective, because, as Michael Gerber pointed out in “The E-Myth”, new companies, especially technology based, are typically started by a technician, not an experienced marketing / sales type. So, for these people, i.e., the start-up entrepreneur, Crossing The Chasm was a fantastic insight…I recall when I finally got around to reading it how much it inspired me.

    What Geoffrey did in Crossing The Chasm was take traditional marketing concepts, applied them to selling technology, then wrote the book around the different approach needed in order to sell it. Or, in Geoffrey’s words, make it “easy to buy”. Which is based on the premise that your target early adopters, i.e., the pioneer user of the technology, must have a physical connection, relationship, with the next level of adopters. E.g., think of the first person you met who had an iPhone, these early adopters were probably the reason you got one (if you got one). They’re usually gadget people, love to show off the latest piece of technology and told you how great it was.

    In other words, Geoffrey’s principles still apply. The only difference today is that you may be using FaceBook, LinkedIn et al., to have those dialog to cross the chasm.

    Having said this, Crossing The Chasm was not written from the perspective of the start-up company. It was more entrenched in the established business, i.e., it’s examples were existing companies that did a turnaround because they followed his principles.

    So for those of you who read or heard that Crossing The Chasm is redundant in today’s market, please don’t pay attention, it is still a great book and will give you a great foundation for you and your business. But, wait until you have clearly defined the problem you are solving, your customer, validated the solution and have a revenue generating business.

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    Now, it is common to see the statement that the lack of cashflow is the reason for the high business failure rate. But we disagree! We believe it’s caused by not doing the right thing at the right time.

    For example, I can not recall the last entrepreneur that could show me their pre-market research data validating their idea. But I can tell you they’ve already spent many thousands of dollars on patent pending, websites, business cards, other branding activities, a prototype, etc.

    My point here is that they really have no idea if people would be willing to buy their offering, but they’re willing to spend their money. So, when they fail, is cashflow the cause…no, that’s a symptom of the problem. The cause of failure is not doing the things they need to do in the right order, that is, they’re out-of-sequence. They are not executing the business activities in the correct order. Patrick Smyth in his book “Elephant Walk” explains it best with his staircase analogy: “The foundation for each and every step must be sound to support the ascending steps.”

    I’ve been in the technology industry since the 80′s; developing all types of software from “off the shelf” to adjuncts for existing systems, from bridging software and middleware, to 100% custom, and just about everythinbg in between – even worked on network card drivers, when that was big. All through my career, the common theme has been entrepreneurs, start-ups and early stage companies.  I’ve worked directly or indirectly with many very large companies, e.g., Fortune 100 companies, but my sweet spot is the entrepreneur, startup and early stage organization.

    For example, I worked for one software “startup” for 15 years, riding the internal rollercoasters that never seemed to end, while waiting for the big deal to come and solve all our problems. A couple of big deals did eventually materialize, but they only created more, bigger and worse problems.

    During the course of my weekly duties I meet many startups; starry eyed entrepreneurs with the next Facebook idea. I see them jumping on the startup bandwagon, careering down the tracks at 200 mph repeating all the mistakes I’ve seen, experienced and made. Which makes sense because, most startups, as pointed out by Michael Gerber of The E-Myth fame, begin with a “technician” with an idea and know nothing about starting a business. So it’s no wonder that statistics report 60 to 85% new business failure.

    Although we created KENOVA Technologies to help these pioneers, we felt that a blog might enable us to help the people we’re not able to work with. You see, I remember the pain, partner arguments, sleepless “daemon” field nights, robbing Peter to pay Paul, and all the other trappings that go hand-in-hand with startups. Not to mention the lost income and investment dollars AND TIME. Money I can get back!

    So if we can blog on topics that prevents just one entrepreneur from losing his, his friend’s and family’s life savings, then it’ll be worth the effort.

    I’d also like to say that although this blog is targeted at the technology entrepreneur, startup and early stage businesses, its content is universal across business. Some of the techniques discussed are geared to the target audience, however, with a little adaptation they can be used for any industry sector.

    In addition to my career experience, I’m involved in various groups related to the entrepreneur, which are great for bouncing ideas, thoughts, observations et al. Which I plan to bring to this blog.

    Finally, if you know an entrepreneur or wanna’be entrepreneur, start-up or early stage individual or company, please share this blog with them. And I encourage you and them to respond to my postings, especially in regards to topics you’d like me to address.

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